How much is delivery?

Delivery within the UK and European Union is free of charge if the order is above 150 pounds. If the order is below 150 pounds then the delivery is 30 pounds excluding the VAT.

Can orders be shipped to an address other than my billing address?

Yes. We only ship the orders to Your stated addresses upon the registry in our webpage or to Your PayPal address.

Can you specify a timed delivery?

No. We use TNT (FedEx)/GLS/Venipak company(s) which usually delivers to Your address till 6 PM. Probably You can contact Your local warehouse and specify a timed delivery for Your order.

What value do you state for customs purposes?

For orders shipped to countries outside the European Union, we must specify a total valuation for the order as taxes may be levied in your own country.

What happens if I am not in when delivery is attempted?

If nobody signs for the package, you will be left a calling card and the goods will be returned to your local delivery depot. You may contact the courier to arrange a suitable re-delivery date or alternatively, it may be possible to collect the order from your local depot. Identification will be required upon collection.
Please note a note may be left with a signature at the delivery address with alternative instructions for delivery. Occasionally, the courier may deliver to a neighbour or leave the parcel in a safe location at your property.

How long should I wait for the delivery?

Usually it takes up to 5 working days to deliver the package to the destinated country in Europe. But delivery times may vary depending on Your location.

Can I collect my order instead of having the order delivered?

Yes; we allow collections from our warehouse in Marupe, Latvia. Please contact us after You have made an order about the collection option.

Which payment methods do you accept?

We accept the following payments online:

• PayPal
• Bank Transfer
• Our vouchers

All of these payment options are available upon checkout.
We also accept orders via telephone.

Can I pay upon delivery?

No. We require payment upfront to pay for the product(s) and delivery before the order is dispatched.

I am VAT registered, can you deduct the 20% VAT?

If you within the European Union but outside the United Kingdom and VAT registered, please inform us of your VAT number (usually we demand Your companies registry certificate) and register an account with us. After that You will receive the correct invoice to pay without VAT.

Are my details safe when ordering online?

All transaction taken on our website are 100% safe.

Do I need to pay 20% VAT?

This depends on the country the order is being shipped to. All orders shipped to within the European Union will have 20% VAT included in the order prices. For all orders shipped outside the European Union, VAT will be automatically deducted.

Is a particular product in stock?

All the tennis ball machines in our shop is in stock. It is advisable to contact us before ordering shoes, clothes and other tennis equipment, because it may be out of stock.
For any product out of stock when the order is placed, the order can be dispatched within 3 working days due to our strong links with ordering and delivering from suppliers.

Why haven't I received confirmation that my order has gone through?

We are working on working days so You will receive an order confirmation email with an invoice once we start working. We would advise customers to check their spam folder if you have not received a confirmation email.

What time should orders be placed for same day dispatch?

Orders must be placed by 10 am to ensure same day dispatch. This is Monday to Friday only and excludes any Bank Holidays or other holidays.
At request only, we may be able to dispatch orders placed on or before 2 pm.

How can I cancel an order?

Orders are transferred to the warehouse for fulfilment immediately after payment has been received and therefore it is imperative you contact us as soon as possible to cancel the order.

I have changed my mind with an order – what can I do?

If you wish to return it, you can do so, provided you inform us of your decision within 14 days of receiving the order. The product must not be used and must be 'as new' when returned to us.

Once you have informed us that you wish to return goods, you have 14 calendar days to do so, at your own expense.
Once the product is received at our warehouse, we will issue a full refund for the product to your original payment method. Shipping charges are non-refundable.

What do I do if an order has arrived damaged?

We ask that you report issues with delivery within 24 hours of receipt. If the products are visibly damaged on receipt, pictures should be taken immediately in order for us to make a claim with the shipping provider.

What should I do if a product is faulty?

You have 14 calendar days in which to inform us of any original fault. After this period, any applicable warranty commences.
Products should be returned in their original packaging. Once we have verified the fault, we will issue a replacement.

What can I do if I received the wrong product ordered?

In the extremely unlikely event that you receive the incorrect product(s) ordered, please accept our apologies and contact us at the first available opportunity to inform us and we will resolve to an amicable resolution.

In most cases, we will cover your return shipping and issue the correct product out within 3 working days.

How can I return a product?

You must contact us to obtain authorisation to return a product first. In order for us to accept returns, the product must be in the same condition you received the product in upon delivery, if you have changed your mind with a purchase.

Failure to contact us, prior to returning the product(s), will result in severe delays in dealing with your request.

Returning the product to us is the responsibility of the customer and therefore steps must be taken to ensure the product is received back to our warehouse in a satisfactory condition. We recommend sending a product back via an insured postage service. Always retain proof of postage in the event of a claim.

How do I get help with a problem I have?

Should you have a problem with a product, please contact us. For all emails, we use an internal tracking system and will forward your enquiry to the best member of our team who can deal with your request.

We will look at the enquiry, date the order was placed and warranty position to determine a resolution. Please provide as much information as possible pertaining to the issue; images and videos are usually very helpful for us.

What are the methods of contacting you?

We can be reached via phone and email. Please visit our contact page for all the information.

What are your hours of operation?

Our official operating hours are 6 AM to 3 PM GMT, Monday to Friday.

Are all products sold genuine?

Yes; all products we sell are genuine and authentic. This means that all products sold and dispatched to our customers go through the correct distribution channels and most importantly, manufactured at the authorised brand factories.

Should you have any doubts at all, you are at liberty to contact any brand directly to establish we are an authorised reseller and secondly, ensure the product(s) received are genuine.

What are your response times with emails?

Our aim is to handle all emails within two hours during our working hours, however, you can still expect a reply outside of these hours. In some exceptional circumstances, responses may take longer.

If you have not received any correspondence after one working day, please check your spam folder.